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Track All Inbound Calls
Get your own unique call tracking number for any city or state. We then place these tracking numbers on all your advertising campaigns. This will trigger a client response. As soon as the caller calls in, the call is time-stamped, recorded and saved in a management control panel for you to review and respond to if necessary.
The beauty of this system is that all of your Inbound calls are tracked and the caller's information is captured, even if the caller contacts your business after hours and does not leave a message, his/her phone number is still captured and a reverse look-up can be used to obtain their name and respond to their needs. No more missed sales opportunities!
- Track when and where the call was generated from
- View the agents name and/or employee number
- Capture the caller's information (name and telephone number)
- Listen to a real time audio recording between your sales agents and customers
- Pinpoint exactly where the level of conversion occurred
- View comprehensive statistical data on all incoming and outgoing calls
- Improve customer satisfaction
- Close more sales!
Call Tracking – A Management Tool for Managers
Case Study - A successful window and door company has implemented the call management tool provided by WIworks, Inc.
The company was able to see where their calls came from, how they were received and tracked the results against other advertising types and investments. They found a net result of higher quality service and an increase in sales leads by using this service.
The window and door company maintained a highly ranked network of websites that generated 1 to 3 qualified leads per day. Soon, after putting the call management system in place, sales leads increased to 8 leads per day. Part of the reason for this improvement was due to the placement of unique call tracking phone numbers on specific advertisements and websites. This provided the customer an easy method to talk to an experienced agent at the very moment they were most interested in the products. .
NET RESULT – significant new opportunities including: Quality Control, Advertising Tracking, Training Tools and Profit!
No expensive hardware or other equipment required! Our innovative call tracking system allows you to use your existing phone system to track calls.
See how our call tracking technology can boost your sales!
Call Tracking Services
Communicate more effectively with your customers with our "real time" call tracking services. Our advanced call tracking technology allows management to easily track and monitor statistical data on all incoming and outgoing calls, as well as listen to a real time audio recording of conversations between your sales agents and customers. Discover for yourself if your sales agents are communicating effectively with your customers, following company policies and closing sales.
Call tracking also allows management to determine which marketing campaign is bringing in the most leads, and which ones still need some improvement. Track any of your billboard ads, radio ads, yellow page ads, print or direct mail pieces simply by placing a unique call tracking number on the ad. Connect with your visitors at the exact moment they are ready to buy.